Trackside Product Policies

RETURNS

Return Policy

All items being returned must have a RA# and be received in a new, unused and in sellable condition to receive a refund or exchange. TrackSide Performance LLC will not refund freight. Your return must include the original box, paper work, instructions, part(s) and hardware that were included in original package.

Items must be returned in new, sellable condition, in their original packaging with original packing material and in the same condition in which they were shipped. Items that appear to have been scuffed, cut, or modified in any way are not returnable.

TrackSide Performance LLC will not reimburse labor charges or installation fees under any circumstances. This also includes items that are under the manufacture warranty or defect.

Custom or special orders are not returnable.

Return Procedure

All returns require a Return Authorization Number (RA#).

To request your RA #, you must contact TrackSide Performance LLC during business hours or by email after hours and a customer service representative will contact you the next business day.

When calling for your RA# please have your copy of the invoice available for the customer service representative. This will speed up the process and you will have all the needed information that a customer service representative may ask for. Once you receive your RA# it is your responsibility to make shipping arrangements.

TrackSide Performance LLC will not accept any returns that are shipped C.O.D. Shipments will not be received without a valid RA# clearly posted on the outside of the box or on the tire. These items will be refused and returned at the shipper expense. TrackSide Performance LLC is not responsible for items returned without proper return information (customers name, address and RA#) on or in the box. Failing to add this information will delay your return credit or exchange and will be charged a 20% restocking fee.

Credits

All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:
• Must be returned in new unused condition.
• Must contain instructions and all hardware.
• In original packaging. Credits will be issued once product is inspected and will be refunded using the same method as original payment. This process is normally completed in 5-10 business days.

If you should have any questions about our warranty please email us or Call Us 949.589.5394

SHIPPING

We ship most in-stock orders within 24hrs from the time of order. Out of stock, special order items, or items drop-shipped by the manufacturer may require additional lead-times for delivery. We will notify you shortly after we receive your order to confirm any drop-ship or special order status, and to provide you with an estimated date of shipment. On in-stock items shipped via FedEx, a tracking # will be sent to you by email.

If you should have any questions about our warranty please email us or Call Us 949.589.5394